| Element | Missed Instructions | Cov. | Missed Branches | Cov. | Missed | Cxty | Missed | Lines | Missed | Methods | Missed | Classes |
| Total | 62 of 294 | 78 % | 7 of 12 | 41 % | 6 | 16 | 24 | 98 | 1 | 10 | 0 | 2 |
| CRMItemFactory.java | | 6 % | | 0 % | 2 | 3 | 13 | 14 | 1 | 2 | 0 | 1 |
| CRMItemQueueDAO.java | | 91 % | | 50 % | 4 | 13 | 11 | 84 | 0 | 8 | 0 | 1 |