| Element | Missed Instructions | Cov. | Missed Branches | Cov. | Missed | Cxty | Missed | Lines | Missed | Methods |
| Total | 449 of 449 | 0% | 32 of 32 | 0% | 23 | 23 | 98 | 98 | 7 | 7 |
| processAgentTask(int, Ticket, HttpServletRequest, TaskNotifyWaitingTicketConfig) | | 0% | | 0% | 10 | 10 | 45 | 45 | 1 | 1 |
| processAgentRecontactTask(int, Ticket, HttpServletRequest) | | 0% | | 0% | 4 | 4 | 22 | 22 | 1 | 1 |
| processTask(int, HttpServletRequest, Locale) | | 0% | | 0% | 4 | 4 | 11 | 11 | 1 | 1 |
| processExternalUserTask(int, Ticket, HttpServletRequest) | | 0% | n/a | 1 | 1 | 9 | 9 | 1 | 1 | |
| doRemoveTaskInformation(int) | | 0% | | 0% | 2 | 2 | 8 | 8 | 1 | 1 |
| TaskNotifyWaitingTicket() | | 0% | n/a | 1 | 1 | 2 | 2 | 1 | 1 | |
| getTitle(Locale) | | 0% | n/a | 1 | 1 | 1 | 1 | 1 | 1 |