| Element | Missed Instructions | Cov. | Missed Branches | Cov. | Missed | Cxty | Missed | Lines | Missed | Methods |
| Total | 413 of 413 | 0% | 24 of 24 | 0% | 19 | 19 | 91 | 91 | 7 | 7 |
| processAgentTask(int, Ticket, HttpServletRequest, Locale, TaskTicketEmailExternalUserConfig) | | 0% | | 0% | 9 | 9 | 42 | 42 | 1 | 1 |
| processAgentRecontactTask(int, Ticket, HttpServletRequest, Locale, TaskTicketEmailExternalUserConfig) | | 0% | n/a | 1 | 1 | 18 | 18 | 1 | 1 | |
| processTask(int, HttpServletRequest, Locale) | | 0% | | 0% | 4 | 4 | 11 | 11 | 1 | 1 |
| processExternalUserTask(int, Ticket, HttpServletRequest, Locale, TaskTicketEmailExternalUserConfig) | | 0% | n/a | 1 | 1 | 9 | 9 | 1 | 1 | |
| doRemoveTaskInformation(int) | | 0% | | 0% | 2 | 2 | 8 | 8 | 1 | 1 |
| TaskTicketEmailExternalUser() | | 0% | n/a | 1 | 1 | 2 | 2 | 1 | 1 | |
| getTitle(Locale) | | 0% | n/a | 1 | 1 | 1 | 1 | 1 | 1 |